Refund and Returns Policy:

Refund and Returns Policy: 

Refund Policy 

At NarindoTours, we strive to provide our customers with exceptional experiences on all our tours and transfers. To help manage expectations, we’ve outlined our refund policy below, which covers cancellations, rescheduling, and refund requests. 

Cancellation Policy 

Full Refund: To receive a full refund, cancellations must be submitted at least 48 hours before the scheduled tour date. 

No Refund: Cancellations made within 48 hours of the tour date will not be eligible for a refund. 

Rescheduling Policy 

Rescheduling Requests: Customers are permitted to reschedule their tour without any additional charges if the request is submitted at least 48 hours prior to the original tour date. Rescheduling Limitations: Requests to reschedule made within 48 hours of the scheduled tour will not be accepted. 

No-Show Policy: 

Non-refundable: If a customer does not show up for their scheduled tour, the payment is non-refundable. We recommend contacting us as soon as possible if there are any issues preventing you from attending the tour. 

Refund Policy for Special Situations: 

Unfavorable Weather: In the case of unfavorable weather that cancels the tour, a full refund will be issued. 

Emergency Absence: If a customer is unable to attend due to an emergency, we will consider the situation on an individual basis and may issue a full refund. 

Refund Procedure 

Processing Time: Refunds will be initiated within 5/7 business days after we confirm your cancellation, depending on your payment method. 

Payment Method: Refunds will be returned via the same method used to make the initial payment. 

Refund Request Process 

How to Submit a Refund Request: For refund requests, please reach out to us via email at info@narindotours.com Kindly include your booking details and the reason for your cancellation.

Response Time: We aim to respond to all refund requests within 24 hours. 

Additional Information 

No Booking Fees: We do not apply any booking fees, ensuring that the total amount you paid will be refunded in applicable situations. 

Third-Party Reservations: If your reservation was made via a third-party service, please consult their refund policy, as it may vary from ours. While we will provide support where possible, refunds processed through third-party platforms are subject to their specific terms and conditions. 

Terms and Conditions 

Policy Changes: We may update or revise this refund policy at any time without prior notice. Any modifications will be reflected on our website. 

Customer Support: Should you have any questions or need further assistance regarding our refund policy, please feel free to reach out to us at https://narindotours.com/contact 

We appreciate your understanding and cooperation. Our aim is to ensure a smooth and enjoyable experience for all our valued customers.